How long will it take for the buyer to receive their order?
All our products are created on demand, which means that your product will go into production shortly after your order has been processed. Customer(s) can expect to receive their products 7-20 business days after their payment has been received and their order processed.
Order in queue
After your payment has been posted, your order will go into our waiting queue for 12 hours. During this 12 hours, you can change the order detail (change size, colour, quantity) or cancel the order.
Production time
We typically take about 1-3 business days to make your product, depending on the type of product ordered.
Shipping time
Customers acknowledge and agree that the stated delivery time frame of 7-20 business days is an estimate, and under certain instances deliveries may exceed or be less than the stated time frame.
To ensure the fastest on-time production and delivery we have a wide range of warehouses all over the world. Your product will normally be produced as well as shipped from the nearest warehouse in your area.
All our shipments are provided with a tracking link in a shipment notification email. Please feel free to follow the tracking link to check your delivery status.
How much should I pay for shipping?
Shipping costs vary depending on the shipping destination and the number of items that you purchase.
Shipping for the US
Flat Rate Shipping 5$
Re-ship
Below cases will be considered for re-ship:
- Customer didn’t provide us with correct address or contact information for delivery and the carrier failed on delivering the parcel
- Shipping carrier can not contact customer for delivery several times
The parcel will be returned to our warehouse and from there we will re-ship once we receive the correct address and shipping information from the customer. Below re-shipping cost will be applied:
- $7 for re-ship to US / item
Please note that all above prices are in USD.
Why does my order is past the estimated delivery time?
Depending on the shipping location and the type of ordered items, items may be shipped from many different factories.
In case your order has not arrived after 14 working days, please contact Customer Service support@BalanieShop.com and we will resolve the issue as quickly as possible.
Can I ship the order to multiple addresses?
We only offer single destination shipping. If you wish to ship to multiple locations, please order separately with separate addresses.
Can I ship to a PO box or Military APO/ FPO?
You can have your order shipped to PO boxes and military APO/ FPO.
Shipment to APOs can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.