1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

On average, your items need 3 – 5 business day(s) to be prepared. They will be packed and proceed to be shipped after that. 

The actual shipping time and delivery date may vary depending on the local postal service in your area. Orders may arrive approximately 14 – 16 business day(s) after being shipped

3. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us via contact from

4. I NEED HELP WITH A LATE ORDER

If your order has not arrived after 14 business days (domestic), please contact our team, we are happy to assist.

5. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

6. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and finalize your purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is highly reputable and widely used for processing online payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

7. How much does shipping from Galvine cost?

Currently Galvine offers Standard Shipping for $5 for most orders to customers anywhere in the United States

8. I still need more help, is there anyone I can contact?

While we have plenty of information about Galvine in the rest of our FAQ section, we understand that sometimes it’s easier and more direct to just talk to us. 

You can always contact us via contact email support@balanieshop.com

We typically respond to messages in 1-2 business days, but please note that this time may be extended during holidays and that this inbox is not monitored on holidays and weekends.